Organization Name : Netmagic SolutionsLast Date To Apply : 11th September 2014
Apply Mode: Online
Job Role : Service Assurance Engineer-Service Operations
Education Qualification: B.E / B.Tech,M.B.A -Any Graduates
Work Experience: Fresher
Work Location: Across India
Salary Package Details: 3 Lakh/yr
Mandatory :
- Will support the client over email still as phone.
- Monitor the system alerts and direct it to the individual groups supported the severity of the incidents Will certify that the tickets raised per shift area unit closed the specified limits and if not escalated as per the increase matrix outlined.
- Raise and additionally update the tickets in CRM for all the problems handled / worked upon.
- .Need to certify that problems area unit handled in right time frames as per the SLA / commitments. Skills are needed
- Excellent communication and inter-personal skills.
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